Learn More About Us
At Happy Agent, we specialise in providing outsourced property management services that cater exclusively to letting and estate agents. Our goal is to act as an extension of your team, helping you manage and grow your agency with ease.
We understand the challenges that letting and estate agents face daily—from maintaining compliance to managing tenant relations—so we offer a comprehensive suite of services to handle those tasks efficiently, allowing you to focus on scaling your business and delivering exceptional service to your clients.
About usNo more disruptions due to staff sickness or holidays. Happy Agent ensures your property management runs smoothly every day, providing reliable support whenever you need it.
Spend less time on administration and more on growing your business. From compliance to renewals, we handle the details while you focus on securing new deals and scaling your agency.
Every agent is unique, and so is our approach. Whether it’s managing properties, ensuring legal compliance, or tenant communications, our customised services align perfectly with your goals.
Onboarding new properties and expanding your portfolio? We provide the expertise and capacity you need to scale efficiently, maintaining high standards every step of the way.
Taking The Burden Out Of Property Management
We offer comprehensive end-to-end property management services, covering all aspects of property operations from start to finish. Below are just a few key elements of what we handle for you.
Maintenance and Repairs Coordination
Tenant & Landlord Communications
Legal Notices
Deposit Release Management
Our tenancy administration services streamline the paperwork and processes involved in managing tenancies, ensuring compliance and efficiency every step of the way.
Tenant Referencing
Lease Agreement Preparation
Deposit Registration
Tenancy Compliance
We ensure your property stays fully compliant with all applicable laws and regulations, eliminating the stress of keeping up with evolving legal requirements.
Managing and monitoring legal compliance dates
Sending updated compliance documents to tenants and landlords
Managing renewals smoothly is essential to keeping both tenants and landlords satisfied. We handle the entire renewal process for you
Negotiating tenancy renewals and rent adjustments
Drafting renewed tenancy agreement
Based on your business structure and priorities, we offer a variety of tailored solutions that include a mix of property management, tenancy administration, and compliance services.
Whether you're managing 50 properties or 500, our services grow alongside your agency, adapting to your changing needs and priorities.
Each agency is paired with a dedicated Property Manager who takes the time to understand your portfolio and operations. Our Property Managers are either Level 3 trained or actively undergoing training to ensure they provide the highest standard of service.
A structured onboarding process that ensures a smooth transition for clients, minimizing disruption and maximizing efficiency.
At Happy Agent, At The Happy Agent, think of us as an extension of your team—partnering with you to build strong relationships and drive your business forward. Our expert team handles everything from daily operations to compliance, giving you the freedom to focus on what matters most.
Lets Get Started!Since partnering with Happy Agent in December 2022, their exceptional support has helped us scale while maintaining high service standards. Their proactive and organised team handles everything from tenancy administration to compliance, ensuring smooth operations for our landlords and tenants. We highly recommend Happy Agent to any agency looking to streamline and enhance property management.
Happy Agent provided a seamless transition and exceptional property management support. Their team is professional, efficient, and highly responsive. Isobel, our property manager, has been outstanding—proactive, knowledgeable, and always available. Their expertise gives us confidence that everything is handled with care. We highly recommend Happy Agent to any agency seeking a reliable property management partner.
We’ve been working with Happy Agent for our outsourced property management needs, and I can’t recommend them highly enough. Both Hannah and Jess have been incredibly professional, organised, and helpful throughout. What stands out the most is their efficient communication — a crucial quality in property management where coordination between multiple parties is essential. They’ve made the whole process seamless and stress-free. Strongly recommend!
You Ask We Answer
We partner with letting and estate agents to provide seamless outsourced property management services, including tenancy administration, compliance, renewals, and maintenance coordination. Our goal is to enhance your efficiency and provide your clients with exceptional service while you focus on growing your business.
Yes! The Happy Agent operates as an extension of your business, fully white-labeled under your branding. Your clients will never know we're managing their properties on your behalf unless you want them to
Yes, you will have a single, dedicated Property Manager (PM) who will get to know your business, portfolio, and clients. This ensures continuity, consistency, and personalized service.
Absolutely! From onboarding and tenancy agreements to renewals, compliance, and day-to-day maintenance, we handle every aspect of property management so you can focus on scaling your business.
Yes, we stay up-to-date with the latest lettings regulations and ensure that all properties in your portfolio comply with legal requirements, providing peace of mind to you and your clients.
Our team provides regular updates and detailed reporting to ensure you're always in the loop. We can tailor communication to suit your preferences.
Yes, we're experienced in using various property management software platforms. We can adapt to your systems or recommend effective solutions to streamline your operations.
It’s simple! Contact us to discuss your needs. Once we understand your portfolio and objectives, we’ll onboard your properties and align our team with your processes. You can scale your services with us as your business grows.
Lets Go!Our Hardworking Team
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With over 13 years of experience, Hannah Smart founded Happy Agent. She delivers exceptional service, streamlining operations for agents while ensuring clients feel supported. A devoted pawrent to her two Pomeranians, Coco and Poppy, Hannah brings positivity and energy to everything she does.
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Joel's passion for property runs deep, from helping his developer father to working as a sales and letting agent in prime West London before finding his true calling in PropTech. With an MA in music, he also enjoys working out, spending time with friends and his cat Mabel. Energetic and enthusiastic, he thrives on meeting new people and delivering top-quality customer service.
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Leon joined the property industry in 2018. With years of experience, he excels at understanding clients' needs and delivering tailored solutions. His dedication ensures smooth processes and happy outcomes. Outside work, Leon's a devoted dad, gaming enthusiast, and music producer bringing creative energy to every set.
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Jess brings over four years of experience in lettings and excels as a highly organized and proactive property manager. Her hands-on approach ensures exceptional service and attention to detail. Outside of work, Jess enjoys going on long walks with her dog, Holly, and spending quality time with friends and family.
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Isobel has three years of experience in lettings and is a dedicated and detail-oriented professional. She takes pride in providing excellent service and building strong relationships with clients. Outside of work, Isobel enjoys spending quality time with her family and boyfriend.
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Echolise brings six years of experience in property management, making her a seasoned and reliable professional. Known for her efficient and proactive approach, she is dedicated to delivering excellent service to clients. Outside of work, Echolise stays busy caring for her four dogs, who keep her on her toes!
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Zoe has three years of experience in property management and is known for her dedication and problem-solving skills. Outside of work, she stays active through swimming and walking her two dogs, while also enjoying quality time with her husband.
Our furry Co-workers
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Coco is the heart and soul of Happy Agent, ensuring team morale stays high with her boundless enthusiasm and expert-level tail wags. As our Director of Pawsitivity, she’s always on hand (or paw) to bring joy, keep stress levels low, and remind us that every challenge is easier to tackle with a little playtime and a snack. A true leader in happiness, Coco keeps the team on track—one belly rub at a time! 🐶✨
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Meet Poppy, our Chief Happiness Officer, who brings sunshine and smiles to the Happy Agent team every day! With her infectious joy and tail-wagging energy, Poppy ensures everyone stays uplifted and motivated. Whether she's offering cuddles or simply reminding us to enjoy the little things, her presence helps keep the mood light and the team focused. Happiness is truly her superpower! 🐶✨
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