Last updated January 06, 2025
This
Privacy Notice for The Happy Agent Ltd
(doing business as Happy Agent Ltd. ) (
- Visit
our website
at HappyAgent.co.uk , or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including
any sales, marketing, or events
Questions
or concerns? Reading this Privacy Notice will help you understand your
privacy rights and choices. We are responsible for making decisions about how your
personal information is processed. If you do not agree with our policies and
practices, please do not use our Services.
Hannah.s@happyagent.co.uk .
SUMMARY OF KEY POINTS
This summary provides key points from our
Privacy Notice, but you can find out more details about any of these topics by
clicking the link following each key point or by using
our table of
contents below to find the section you are looking
for.
What personal information do we process?
When you visit, use, or navigate our Services, we may process personal information
depending on how you interact with us and the Services, the choices you make, and the
products and features you use. Learn more about personal information you disclose to
us.
Do we process any sensitive personal
information? Some of the information may be considered
Do we collect any information from third
parties?
How do we process your information? We
process your information to provide, improve, and administer our Services, communicate
with you, for security and fraud prevention, and to comply with law. We may also process
your information for other purposes with your consent. We process your information only
when we have a valid legal reason to do so. Learn more about how
we process your information.
In what situations and with which
How do we keep your information safe? We
have adequate
and technical processes and procedures in place to protect your personal
information. However, no electronic transmission over the internet or information
storage technology can be guaranteed to be 100% secure, so we cannot promise or
guarantee that hackers, cybercriminals, or other
What are your rights? Depending on where
you are located geographically, the applicable privacy law may mean you have certain
rights regarding your personal information. Learn more about your privacy rights.
How do you exercise your rights? The
easiest way to exercise your rights is by submitting a
data subject access request
Want to learn more about what we do with any information
we collect? Review the Privacy Notice in
full.
TABLE OF
CONTENTS
1.
WHAT INFORMATION DO WE
COLLECT?
Personal information you
disclose to us
In
Short: We
collect personal information that you provide to
us.
We
collect personal information that you voluntarily provide to us when you
Personal Information Provided by You.
The personal information that we collect depends on the context of your interactions
with us and the Services, the choices you make, and the products and features you
use. The personal information we collect may include the following:
-
names
-
phone numbers
-
email addresses
-
job titles
-
contact preferences
-
contact or authentication data
-
mailing addresses
Sensitive Information.
-
financial data
-
credit worthiness data
-
social security numbers or other government identifiers
All
personal information that you provide to us must be true, complete, and accurate,
and you must notify us of any changes to such personal
information.
Information
automatically collected
In
Short: Some
information — such as your Internet Protocol (IP) address and/or
browser and device characteristics — is collected automatically
when you visit our
Services.
We
automatically collect certain information when you visit, use, or navigate the
Services. This information does not reveal your specific identity (like your name or
contact information) but may include device and usage information, such as your IP
address, browser and device characteristics, operating system, language preferences,
referring URLs, device name, country, location, information about how and when you
use our Services, and other technical information. This information is primarily
needed to maintain the security and operation of our Services, and for our internal
analytics and reporting purposes.
The
information we collect includes:
- Log and Usage Data. Log and usage data is
service-related, diagnostic, usage, and performance information our servers
automatically collect when you access or use our Services and which we record in
log files. Depending on how you interact with us, this log data may include your
IP address, device information, browser type, and settings and information about
your activity in the Services (such as the
date/time stamps associated with your usage, pages and files viewed, searches,
and other actions you take such as which features you use), device event
information (such as system activity, error reports (sometimes called
'crash dumps' ), and hardware settings).
2. HOW DO WE PROCESS YOUR
INFORMATION?
In
Short: We process your information
to provide, improve, and administer our Services,
communicate with you, for security and fraud prevention,
and to comply with law. We may also process your
information for other purposes with your
consent.
We process your personal information
for a variety of reasons, depending on how you interact with our
Services, including:
In
legal
terms,
we
are
generally
the
'data
controller'
under
European
data
protection
laws
of
the
personal
information
described
in
this
Privacy
Notice,
since
we
determine
the
means
and/or
purposes
of
the
data
processing
we
perform.
This
Privacy
Notice
does
not
apply
to
the
personal
information
we
process
as
a
'data
processor'
on
behalf
of
our
customers.
In
those
situations,
the
customer
that
we
provide
services
to
and
with
whom
we
have
entered
into
a
data
processing
agreement
is
the
'data
controller'
responsible
for
your
personal
information,
and
we
merely
process
your
information
on
their
behalf
in
accordance
with
your
instructions.
If
you
want
to
know
more
about
our
customers'
privacy
practices,
you
should
read
their
privacy
policies
and
direct
any
questions
you
have
to
them.
The
Happy
Agent
Ltd
71-75
Shelton
Street
Covent
Garden
London
WC2H
9JQ
United
Kingdom
71-75
Shelton
Street
Covent
Garden
London
WC2H
9JQ
England
Based
on
the
applicable
laws
of
your
country
,
you
may
have
the
right
to
request
access
to
the
personal
information
we
collect
from
you,
details
about
how
we
have
processed
it,
correct
inaccuracies,
or
delete
your
personal
information.
You
may
also
have
the
right
to
withdraw
your
consent
to
our
processing
of
your
personal
information.
These
rights
may
be
limited
in
some
circumstances
by
applicable
law.
To
request
to
review,
update,
or
delete
your
personal
information,
please
fill
out
and
submit
a
data
subject
access
request
.
-
To
save
or
protect
an
individual's
vital
interest.
We
may
process
your
information
when
necessary
to
save
or
protect
an
individual’s
vital
interest,
such
as
to
prevent
harm.
3.
WHAT
LEGAL
BASES
DO
WE
RELY
ON
TO
PROCESS
YOUR
INFORMATION?
In
Short: We
only
process
your
personal
information
when
we
believe
it
is
necessary
and
we
have
a
valid
legal
reason
(i.e.
legal
basis)
to
do
so
under
applicable
law,
like
with
your
consent,
to
comply
with
laws,
to
provide
you
with
services
to
enter
into
or
fulfil
our
contractual
obligations,
to
protect
your
rights,
or
to
fulfil
our
legitimate
business
interests.
The
General
Data
Protection
Regulation
(GDPR)
and
UK
GDPR
require
us
to
explain
the
valid
legal
bases
we
rely
on
in
order
to
process
your
personal
information.
As
such,
we
may
rely
on
the
following
legal
bases
to
process
your
personal
information:
-
Consent. We
may
process
your
information
if
you
have
given
us
permission
(i.e.
-
Legal
Obligations.
We
may
process
your
information
where
we
believe
it
is
necessary
for
compliance
with
our
legal
obligations,
such
as
to
cooperate
with
a
law
enforcement
body
or
regulatory
agency,
exercise
or
defend
our
legal
rights,
or
disclose
your
information
as
evidence
in
litigation
in
which
we
are
involved.
-
Vital
Interests.
We
may
process
your
information
where
we
believe
it
is
necessary
to
protect
your
vital
interests
or
the
vital
interests
of
a
third
party,
such
as
situations
involving
potential
threats
to
the
safety
of
any
person.
In
Short: We
may
share
information
in
specific
situations
described
in
this
section
and/or
with
the
following
third
parties.
We
may
need
to
share
your
personal
information
in
the
following
situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
-
Affiliates. We
may
share
your
information
with
our
affiliates,
in
which
case
we
will
require
those
affiliates
to
5.
HOW
LONG
DO
WE
KEEP
YOUR
INFORMATION?
In
Short: We
keep
your
information
for
as
long
as
necessary
to
fulfil
the
purposes
outlined
in
this
Privacy
Notice
unless
otherwise
required
by
law.
We
will
only
keep
your
personal
information
for
as
long
as
it
is
necessary
for
the
purposes
set
out
in
this
Privacy
Notice,
unless
a
longer
retention
period
is
required
or
permitted
by
law
(such
as
tax,
accounting,
or
other
legal
requirements).
When
we
have
no
ongoing
legitimate
business
need
to
process
your
personal
information,
we
will
either
delete
or
anonymise
such
information,
or,
if
this
is
not
possible
(for
example,
because
your
personal
information
has
been
stored
in
backup
archives),
then
we
will
securely
store
your
personal
information
and
isolate
it
from
any
further
processing
until
deletion
is
possible.
6.
HOW
DO
WE
KEEP
YOUR
INFORMATION
SAFE?
In
Short: We
aim
to
protect
your
personal
information
through
a
system
of
organisational
and
technical
security
measures.
We
have
implemented
appropriate
and
reasonable
technical
and
organisational
security
measures
designed
to
protect
the
security
of
any
personal
information
we
process.
However,
despite
our
safeguards
and
efforts
to
secure
your
information,
no
electronic
transmission
over
the
Internet
or
information
storage
technology
can
be
guaranteed
to
be
100%
secure,
so
we
cannot
promise
or
guarantee
that
hackers,
cybercriminals,
or
other
unauthorised
third
parties
will
not
be
able
to
defeat
our
security
and
improperly
collect,
access,
steal,
or
modify
your
information.
Although
we
will
do
our
best
to
protect
your
personal
information,
transmission
of
personal
information
to
and
from
our
Services
is
at
your
own
risk.
You
should
only
access
the
Services
within
a
secure
environment.
7.
DO
WE
COLLECT
INFORMATION
FROM
MINORS?
In
Short: We
do
not
knowingly
collect
data
from
or
market
to
children
under
18
years
of
age
.
We
do
not
knowingly
collect,
solicit
data
from,
or
market
to
children
under
18
years
of
age,
nor
do
we
knowingly
sell
such
personal
information.
By
using
the
Services,
you
represent
that
you
are
at
least
18
or
that
you
are
the
parent
or
guardian
of
such
a
minor
and
consent
to
such
minor
dependent’s
use
of
the
Services.
If
we
learn
that
personal
information
from
users
less
than
18
years
of
age
has
been
collected,
we
will
deactivate
the
account
and
take
reasonable
measures
to
promptly
delete
such
data
from
our
records.
If
you
become
aware
of
any
data
we
may
have
collected
from
children
under
age
18,
please
contact
us
at
hannah.s@happyagent.co.uk
.
8.
WHAT
ARE
YOUR
PRIVACY
RIGHTS?
In
Short:
In
some
regions,
such
as
the
European
Economic
Area
(EEA),
United
Kingdom
(UK),
and
Switzerland
,
you
have
rights
that
allow
you
greater
access
to
and
control
over
your
personal
information.
You
may
review,
change,
or
terminate
your
account
at
any
time,
depending
on
your
country,
province,
or
state
of
residence.
In
some
regions
(like
the
EEA,
UK,
and
Switzerland
),
you
have
certain
rights
under
applicable
data
protection
laws.
These
may
include
the
right
(i)
to
request
access
and
obtain
a
copy
of
your
personal
information,
(ii)
to
request
rectification
or
erasure;
(iii)
to
restrict
the
processing
of
your
personal
information;
(iv)
if
applicable,
to
data
portability;
and
(v)
not
to
be
subject
to
automated
decision-making.
In
certain
circumstances,
you
may
also
have
the
right
to
object
to
the
processing
of
your
personal
information.
You
can
make
such
a
request
by
contacting
us
by
using
the
contact
details
provided
in
the
section
'
HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?
'
below.
We
will
consider
and
act
upon
any
request
in
accordance
with
applicable
data
protection
laws.
If
you
are
located
in
the
EEA
or
UK
and
you
believe
we
are
unlawfully
processing
your
personal
information,
you
also
have
the
right
to
complain
to
your
Member
State
data
protection
authority
or UK
data
protection
authority.
If
you
are
located
in
Switzerland,
you
may
contact
the
Federal
Data
Protection
and
Information
Commissioner.
Withdrawing
your
consent:
If
we
are
relying
on
your
consent
to
process
your
personal
information,
you
have
the
right
to
withdraw
your
consent
at
any
time.
You
can
withdraw
your
consent
at
any
time
by
contacting
us
by
using
the
contact
details
provided
in
the
section
'
HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?
'
below
.
However,
please
note
that
this
will
not
affect
the
lawfulness
of
the
processing
before
its
withdrawal
nor,
will
it
affect
the
processing
of
your
personal
information
conducted
in
reliance
on
lawful
processing
grounds
other
than
consent.
Opting
out
of
marketing
and
promotional
communications: You
can
unsubscribe
from
our
marketing
and
promotional
communications
at
any
time
by
clicking
on
the
unsubscribe
link
in
the
emails
that
we
send,
or
by
contacting
us
using
the
details
provided
in
the
section
'
HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?
'
below.
You
will
then
be
removed
from
the
marketing
lists.
However,
we
may
still
communicate
with
you
—
for
example,
to
send
you
service-related
messages
that
are
necessary
for
the
administration
and
use
of
your
account,
to
respond
to
service
requests,
or
for
other
non-marketing
purposes.
If
you
have
questions
or
comments
about
your
privacy
rights,
you
may
email
us
at
Hannah.s@happyagent.co.uk
.
9.
CONTROLS
FOR
DO-NOT-TRACK
FEATURES
Most
web
browsers
and
some
mobile
operating
systems
and
mobile
applications
include
a
Do-Not-Track
(
'DNT'
)
feature
or
setting
you
can
activate
to
signal
your
privacy
preference
not
to
have
data
about
your
online
browsing
activities
monitored
and
collected.
At
this
stage,
no
uniform
technology
standard
for
recognising
and
implementing
DNT
signals
has
been
finalised
.
As
such,
we
do
not
currently
respond
to
DNT
browser
signals
or
any
other
mechanism
that
automatically
communicates
your
choice
not
to
be
tracked
online.
If
a
standard
for
online
tracking
is
adopted
that
we
must
follow
in
the
future,
we
will
inform
you
about
that
practice
in
a
revised
version
of
this
Privacy
Notice.
10.
DO
WE
MAKE
UPDATES
TO
THIS
NOTICE?
In
Short: Yes,
we
will
update
this
notice
as
necessary
to
stay
compliant
with
relevant
laws.
We
may
update
this
Privacy
Notice
from
time
to
time.
The
updated
version
will
be
indicated
by
an
updated
'Revised'
date
at
the
top
of
this
Privacy
Notice.
If
we
make
material
changes
to
this
Privacy
Notice,
we
may
notify
you
either
by
prominently
posting
a
notice
of
such
changes
or
by
directly
sending
you
a
notification.
We
encourage
you
to
review
this
Privacy
Notice
frequently
to
be
informed
of
how
we
are
protecting
your
information.
11.
HOW
CAN
YOU
CONTACT
US
ABOUT
THIS
NOTICE?
If
you
have
questions
or
comments
about
this
notice,
you
may
email
us
at
hannah.s@happyagent.co.uk
or
contact
us
by
post
at:
If
you
are
a
resident
in
the
United
Kingdom,
we
are
the
'data
controller'
of
your
personal
information.
We
have
appointed
Hannah
Smart
to
be
our
representative
in
the
UK.
You
can
contact
them
directly
regarding
our
processing
of
your
information,
by
email
at
Hannah.s@happyagent.co.uk
,
by
visiting
happyagent.co.uk
,
or
by
post
to:
12.
HOW
CAN
YOU
REVIEW,
UPDATE,
OR
DELETE
THE
DATA
WE
COLLECT
FROM
YOU?