About
Learn More About Us
Specialists in Outsource Property Management
At Happy Agent, we specialise in providing outsourced property management services that cater exclusively to letting and estate agents. Our goal is to act as an extension of your team, helping you manage and grow your agency with ease.
We understand the challenges that letting and estate agents face daily—from maintaining compliance to managing tenant relations—so we offer a comprehensive suite of services to handle those tasks efficiently, allowing you to focus on scaling your business and delivering exceptional service to your clients.
About usConsistent Service, All Year Round
No more disruptions due to staff sickness or holidays. Happy Agent ensures your property management runs smoothly every day, providing reliable support whenever you need it.
Save Time, Maximize Revenue
Spend less time on administration and more on growing your business. From compliance to renewals, we handle the details while you focus on securing new deals and scaling your agency.
Tailored Services for Your Success
Every agent is unique, and so is our approach. Whether it’s managing properties, ensuring legal compliance, or tenant communications, our customised services align perfectly with your goals.
Stress-Free Scaling
Onboarding new properties and expanding your portfolio? We provide the expertise and capacity you need to scale efficiently, maintaining high standards every step of the way.
Services
Taking The Burden Out Of Property Management
Outsourced Property Management
We offer comprehensive end-to-end property management services, covering all aspects of property operations from start to finish. Below are just a few key elements of what we handle for you.
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Maintenance and Repairs Coordination
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Tenant & Landlord Communications
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Legal Notices
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Deposit Release Management
Tenancy Administration
Our tenancy administration services streamline the paperwork and processes involved in managing tenancies, ensuring compliance and efficiency every step of the way.
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Tenant Referencing
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Lease Agreement Preparation
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Deposit Registration
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Tenancy Compliance
Compliance
We ensure your property stays fully compliant with all applicable laws and regulations, eliminating the stress of keeping up with evolving legal requirements.
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Managing and monitoring legal compliance dates
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Sending updated compliance documents to tenants and landlords
Renewal Management
Managing renewals smoothly is essential to keeping both tenants and landlords satisfied. We handle the entire renewal process for you
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Negotiating tenancy renewals and rent adjustments
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Drafting renewed tenancy agreement
Bespoke Solutions For Agents
Customised Packages
Based on your business structure and priorities, we offer a variety of tailored solutions that include a mix of property management, tenancy administration, and compliance services.
Scalable Services
Whether you're managing 50 properties or 500, our services grow alongside your agency, adapting to your changing needs and priorities.
Dedicated, Expert Property Managers
Each agency is paired with a dedicated Property Manager who takes the time to understand your portfolio and operations. Our Property Managers are either Level 3 trained or actively undergoing training to ensure they provide the highest standard of service.
Seamless Client Onboarding
A structured onboarding process that ensures a smooth transition for clients, minimizing disruption and maximizing efficiency.
Ready To Learn More?
At Happy Agent, At The Happy Agent, think of us as an extension of your team—partnering with you to build strong relationships and drive your business forward. Our expert team handles everything from daily operations to compliance, giving you the freedom to focus on what matters most.
Lets Get Started!Client Testimonials
Since partnering with Happy Agent in December 2022, their exceptional support has helped us scale while maintaining high service standards. Their proactive and organised team handles everything from tenancy administration to compliance, ensuring smooth operations for our landlords and tenants. We highly recommend Happy Agent to any agency looking to streamline and enhance property management.
Manchester Based White Label Client
Happy Agent provided a seamless transition and exceptional property management support. Their team is professional, efficient, and highly responsive. Isobel, our property manager, has been outstanding—proactive, knowledgeable, and always available. Their expertise gives us confidence that everything is handled with care. We highly recommend Happy Agent to any agency seeking a reliable property management partner.
London Based White Label Client
We’ve been working with Happy Agent for our outsourced property management needs, and I can’t recommend them highly enough. Both Hannah and Jess have been incredibly professional, organised, and helpful throughout. What stands out the most is their efficient communication — a crucial quality in property management where coordination between multiple parties is essential. They’ve made the whole process seamless and stress-free. Strongly recommend!
London Based White Label Client
We've been working with Happy Agent since June 2024, and the experience has been consistently positive. With a large number of properties to manage, it's been great to have things run smoothly and efficiently. Echolise, our main point of contact, has been fantastic—always responsive and helpful, and everything is handled with care and professionalism. From tenancy renewals to everyday queries, the process is straightforward and stress-free. Communication is clear, things get done on time, and there's a real sense of reliability. We’ve been very happy with the service and would confidently recommend Happy Agent to others looking for solid property management support.
Peterborough Based White Label Client
Frequently Asked Questions
You Ask We Answer
How does Happy Agent work?
We partner with letting and estate agents to provide seamless outsourced property management services, including tenancy administration, compliance, renewals, and maintenance coordination. Our goal is to enhance your efficiency and provide your clients with exceptional service while you focus on growing your business.
Is the service white-labelled?
Yes, our service is fully white-labeled. We operate behind your brand, so your landlords and tenants see only your company name and branding. Our goal is to seamlessly integrate with your business and support you as an extension of your team.
Will I have a dedicated Property Manager for my portfolio?
Yes, you will have a dedicated Property Manager assigned to your portfolio. This ensures continuity, personalised service, and a strong working relationship. Your Property Manager will be your main point of contact for day-to-day management, ensuring they fully understand your properties, tenants, and any specific requirements you may have.
Can you handle all aspects of property management?
Absolutely! From onboarding and tenancy agreements to renewals, compliance, and day-to-day maintenance, we handle every aspect of property management so you can focus on scaling your business.
Is your service compliant with UK lettings regulations?
Yes, we stay up-to-date with the latest lettings regulations and ensure that all properties in your portfolio comply with legal requirements, providing peace of mind to you and your clients.
How do I stay updated on my properties?
Our team provides regular updates and detailed reporting to ensure you're always in the loop. We can tailor communication to suit your preferences.
Can you integrate with our existing software?
Yes, we're experienced in using various property management software platforms. We can adapt to your systems or recommend effective solutions to streamline your operations.
How do I get started?
It’s simple! Contact us to discuss your needs. Once we understand your portfolio and objectives, we’ll onboard your properties and align our team with your processes. You can scale your services with us as your business grows. <a class='cta-btn' href='#contact'>Lets Go!</a>
Meet the Team
Our Hardworking Team
Hannah Smart
With 13+ years of experience, Hannah founded Happy Agent to simplify operations and support clients with exceptional service. Outside work, she enjoys time with her husband Daniel, their two Pomeranians, live rock music, gaming, and board games.
Daniel Smart
Daniel is Head of IT with over 15 years of experience in the tech industry. Outside of work, he enjoys relaxing with his wife Hannah and their two Pomeranians. A passionate PC gamer, Daniel loves exploring new games and tech trends in his spare time.
Joel Gibson-Gleave
Head of Sales and MarketingJoel's passion for property runs deep, from helping his developer father to working as a sales and letting agent in prime West London before finding his true calling in PropTech. With an MA in music, he also enjoys working out, spending time with friends and his cat Mabel. Energetic and enthusiastic, he thrives on meeting new people and delivering top-quality customer service.
Jazzmin Triffitt
Property ManagerJess Harris
Property ManagerJess has over four years of experience in property management and lettings, and is known for being a highly organised and proactive property manager. She takes pride in delivering excellent service and always pays close attention to the details. Outside of work, Jess is a devoted dog mum to her Whiprador, Holly, and loves nothing more than getting stuck into a good book or heading out for long walks.
Isobel Vokins
Property ManagerEcholise Sutherland-Payne
Property ManagerEcholise brings six years of experience in property management, making her a seasoned and reliable professional. Known for her efficient and proactive approach, she is dedicated to delivering excellent service to clients. Outside of work, Echolise stays busy caring for her four dogs, who keep her on her toes!
Zoe Wilson
Property ManagerZoe has three years of experience in property management and is known for her dedication and problem-solving skills. Outside of work, she stays active through tennis, swimming and walking her two sausage dogs Rusty & Dexter, while also enjoys spending time with her family exploring the local Yorkshire Moors.
Leon Parker
Leon With over seven years of experience, he brings strong expertise and a personal touch to property management. A proud father and passionate music lover, he enjoys DJing, gaming, and spending quality time with his daughter.
Our furry Co-workers
Coco Smart
Director of PawsitivityCoco keeps spirits high with expert tail wags and endless enthusiasm. As our furry morale booster, she reminds us that every challenge is better with playtime, snacks, and a belly rub (or two).
Poppy Smart
Chief Happiness OfficerPoppy brings the sunshine! With cuddles, happy hops, and her signature grin, she keeps the team smiling and the good vibes flowing. When she's around, every day feels brighter.
Contact
Need Help? Contact us